Disaster Case Manager Supervisor
The Disaster Case Manager Supervisor oversees a team of Disaster Case Managers dedicated to supporting individuals and families recovering from disasters. This role ensures the delivery of high-quality case management services by providing leadership, guidance, and oversight while maintaining compliance with program standards.
Key Responsibilities
Supervisory Oversight
Lead, mentor, and support a team of Disaster Case Managers to ensure consistent and effective service delivery
Provide training, guidance, and performance evaluations to develop team members professionally
Monitor and report on program metrics, case outcomes, and team performance to stakeholders
Community Coordination
Establish and maintain partnerships with service providers, local organizations, and government agencies to support client needs
Represent the organization at community outreach events and meetings
Administrative Duties
Maintain accurate program documentation and ensure team compliance with confidentiality and ethical standards
Coordinate team schedules and workload distribution to optimize efficiency
Qualifications
Bachelor’s degree in Social Work, Emergency Management, Psychology, or a related field
4+ years of experience in case management, social services, or disaster recovery, with at least 1 year in a supervisory role
Proficiency in case management software and Microsoft Office Suite
Knowledge of FEMA, CDBG-DR, and other disaster recovery programs is highly desirable
Exceptional leadership, problem-solving, and decision-making skills
Strong interpersonal, communication, and organizational abilities
Pay and Benefits
Competitive salary commensurate with experience
Hybrid work arrangement
Flexible vacation policy
Comprehensive health benefits
Job Application
Equal Employment Opportunity Statement
Hope Disaster Recovery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
